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Shipping
When will I receive my items
  • 1.Item Processing Time

    In-stock items will be sent out within 24-72 hours. Non-stock items will be sent out according to different processing time. You can check it from product page. The time we are talking about is a working day and may be delayed if we encounter holidays.

    Note: Handmade products such as shoes, processing time is long than other products, please wait patiently.

  • 2.When will I receive my items after I place an order

    There are three key factors that will decide when you will receive your items.

    1) Shipping Method: 

    2) Items in stock will be shipped out in 24-72 hours. You can check it from the product page.

    3) Some unavoidable reasons:

    We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, strikes as well as war, etc.

  • 3.How can I track my order

    As to the order status and shipping information of your package, you can refer to "My Account" in our website. When you click the "View Detail" button, there is a column called “Order Tracking”, where you can view all the detailed information about your order.

Shipping Methods
  • Main shipping methods

    We support the following shipping courier. We will arrange the best Courier according to your choice of shipping method and shipping address.


Shipping Cost
  • 1.How much is the shipping cost

    We provide economical parcels, standard transportation and expedited transportation. Different countries and different weight segments have different logistics fees and transportation time. The address page in the shopping process has detailed price and shipping time instructions. We have regular or long-term free shipping activities. During the event, orders that meet the conditions of the event can enjoy the services.

  • 2.For the non-free shipping items or an urgent order

    In these two conditions, you should pay for the extra shipping fees. However, the costs may differ according to the following factors:

    Weight and dimensions of package.

    The location the package is shipped to (also called the destination country or region) .


  • 3.Shipping Discounts

    Warm Tip: 

    We offer buyers special shipping discount all the time. Besides, you can get extra rewards on Shipping when you buy multiple items or spend a certain amount. Enjoy 30% off on Discounted Shipping Cost when your items between $59.00-$139 ; enjoy 50% off on Discounted Shipping Cost when your items over $139.


What can I do if tracking Email is unavailable
  • What can I do if tracking information is unavailable

    When your package is packed, it will be shipped as soon as possible. You will receive a shipping notice email from Shoespie. There will be logistics tracking information in the email. You can check the logistics status of the parcel according to the directions in the email.

    It should be noted that due to some reasons, the logistics status may be delayed. This situation will happen occasionally. Please don't worry and wait patiently for 2-3 days. If there has been still no logistic information, our customer staff will be glad to help you. Please contact our customer service staff and provide your order number, logistic tracking number and logistics company (these information will be displayed in the shipping notice email, or your order details page). Customer service staff will help you to contact the logistics company, and give you feedback.

    Shoespie Customer Service Email:

    service@shoespie.com

Customs & Import Tax
  • 1.About customs & import tax

    Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

    In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

    The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

    Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

    If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

    Please find out as much as you can about your import taxes in your own country before completing your order. If you have questions or requests about tax, please contact our customer service email: service@shoespie.com.


  • 2.Questions

    If the items are detained by customs, who is responsible for clearance of the items?

    If the items are detained by Customs after the ship left the seller's country, the buyer is requested to deal with it.


    If a very large order is delivered from China to my country, will customs seize my order?

    Yes, it is possible. We suggest you ask the customer service in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.


    If custom duties are incurred, who is responsible?

    It is the buyer's responsibility for any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country's custom policies.


Countries We can Ship to
  • Countries We Can Ship Items to

    Shoespie  can ship single item samples or large orders in most of the world

     

    You'd better note the import tax condition in your own country before ordering. 

     

    Except for some special countries, we can deliver it to most regions. For details of special countries, please check ourTrade Control Policies.